SIR20216 Certificate II in Retail Services

Empower yourself with the essential skills and knowledge to work in retail!

This qualification will prepare you for job roles within the retail environment. It is designed for people who are new to the retail industry or in an entry-level role and work under supervision of others.

Course Includes

12 units of competency (7 core and 5 electives) covering:

  • Plan a career in the retail industry
  • Work effectively in a service environment
  • Communicate in the workplace and engage with customers
  • Organise and maintain the store environment
  • Follow point-of-sales procedures
  • Receive and handle stock
  • Identify and respond to security risks

After completing this course you will have the basic skills necessary for working in a diverse range of retail roles such as sales assistants, customer service assistant and point of sale operators.

Units of Competency

SIRXIND001 Work effectively in a service environment (Core)
SIRXIND003 Organise personal work requirements (Core)
SIRXWHS002 Contribute to workplace health and safety (Core)
SIRXCOM001 Communicate in the workplace to support team and customer outcomes (Core)
SIRXPDK001 Advise on products and services (Core)
SIRXCEG001 Engage the customer (Core)
SIRXRSK001 Identify and respond to security risks (Core)
SIRXIND002 Organise and maintain the store environment (Elective)
SIRXIND004 Plan a career in the retail industry (Elective)
SIRRINV001 Receive and handle retail stock (Elective)
BSBTEC201 Use business software applications (Elective)
AUMAFA001 Apply for jobs and undertake job interviews (Elective)

2025 school-based programs are fully funded through the Department of Training and Workforce Development (subject to availability).

Students not on school-based programs:
Resource fee:
$120
Tuition fee for concession card holders:  $477.75
Tuition fee: $1,586
Funding eligibility conditions apply.

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as resource fees and other fees.