Empower yourself with the essential skills and knowledge to work in retail!
This qualification will prepare you for job roles within the retail environment. It is designed for people who are new to the retail industry or in an entry-level role and work under supervision of others.
Course Includes
12 units of competency (7 core and 5 electives) covering:
- Plan a career in the retail industry
- Work effectively in a service environment
- Communicate in the workplace and engage with customers
- Organise and maintain the store environment
- Follow point-of-sales procedures
- Receive and handle stock
- Identify and respond to security risks
After completing this course you will have the basic skills necessary for working in a diverse range of retail roles such as sales assistants, customer service assistant and point of sale operators.
Units of Competency
SIRXIND001 Work effectively in a service environment (Core)
SIRXIND003 Organise personal work requirements (Core)
SIRXWHS002 Contribute to workplace health and safety (Core)
SIRXCOM001 Communicate in the workplace to support team and customer outcomes (Core)
SIRXPDK001 Advise on products and services (Core)
SIRXCEG001 Engage the customer (Core)
SIRXRSK001 Identify and respond to security risks (Core)
SIRXIND002 Organise and maintain the store environment (Elective)
SIRXIND004 Plan a career in the retail industry (Elective)
SIRRINV001 Receive and handle retail stock (Elective)
BSBTEC201 Use business software applications (Elective)
AUMAFA001 Apply for jobs and undertake job interviews (Elective)